Welcome to the 360-MSP

A subsidiary of The Solution Centre Inc.

MSP and what is it:

Managed services is the practice of outsourcing on a proactive basis management responsibilities and functions and a strategic method for improving operations and cutting expenses.

It appears as an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done.

Under this subscription model, the client or customer is the entity that owns or has direct oversight of the organization or system being managed whereas the managed services provider (MSP) is the service provider delivering the managed services. The client and the MSP are bound by a contractual, service-level agreement that states the performance and quality metrics of their relationship.

Everybody has moments when throwing their computers out the window seems like the only way to deal with an uncooperative system. Few things feel more frustrating than a system that Just. Won’t. Behave.

TSC feels your pain. In over 40 years of IT and computer management experience, we’ve pretty much seen it all. That’s why TSC excels at troubleshooting and solving clients’ software and hardware problems. Combined with decades of hands-on business experience, we get what the main issue is: your system is supposed to serve your business goals by helping you do your job. It is supposed to work for you, not the other way around.

A clear way through the maze of IT systems management, database design and operations implementation. We know we’re supposed to solve problems, not cause them. And we solve them in a way that empowers our clients.

Computer Support Services

Ken Brown

Link to download support module

A small file will be downloaded when you click on the TeamViewer button.  Click on it and allow it to make changes to your system.  I will get a notification of your request and then request permission to join you on your screen .